Help

General Help
Fundraisers
Sellers
Donors and Buyers
FAQ

General Help


1.How do I sign up for an eharvest account?
On the eharvest website, simply click on the Register link on the upper right corner of the page and fill in the form. Once you provide all of the information, agree to the Terms of use and click the “Registration” button, eharvest will send you an email to activate your eharvest account.

2.How do I activate my eharvest account?
After registering with eharvest, eharvest will send you an email containing a link that you must click in order to activate your account.

3.Where is my confirmation email?
eharvest sends the confirmation email to the email account you provide in the registration form. The confirmation email is sent out pretty quickly so check your spam and junk folders if you do not see the confirmation email in your Inbox soon after you register.

4.How do I change my password?
Sign into your account, mouse over your account name in the upper right corner of the page and select Account. Click on the Change Password button on the bottom right.

5.What if I forget my account name or password?
Click on Sign In and then click on the “Forgot user name/password?” link. Fill in your email address and eharvest will email you the information.

6.How do I change my account information?
Log into your account, mouse over the dropdown triangle next to your account name and select Account. Your account information will appear. You can edit your account information here.

7.Can I have more than one eharvest account?
You may have only one eharvest account per email account. However, your eharvest account can have Buyer, Seller, and/or Fundraiser capabilities.

8.I am a Buyer. How do I become a Seller or a Fundraiser?
If you are a registered Buyer, sign in, mouse over your account name in the upper right corner of the page and select Account. Click on either the Upgrade to Seller or Upgrade to Fundraiser button and fill out the forms.

9.How do I cancel my account?
Click on Contact Us at the bottom of the eharvest page and request that your account be cancelled.

10.How do I configure my PayPal account to work with eharvest?
If you are an eharvest Buyer or Seller you do not need to do any special configuration of your PayPal account to work with eharvest. If you are a eharvest Fundraiser, you must enable your PayPal account to accept donations by enabling Payment Data Transfer (PDT). The steps to do so are in Fundraiser Help.


Fundraiser Help


1.How do I create a page for donations to my fundraiser?
If you are upgrading to Fundraiser for the first time, you will be brought to the Fundraiser page where you can create a new fundraiser donation page. If you are already a Fundraiser and wish to create a fundraiser donation page, log into your account and mouse over your account name in the upper right corner of the page and select Account. Click on the Fundraising tab, then click the Add Fundraiser button and fill out the form. Be sure to configure your PayPal account to accept donations by enabling Payment Data Transfer (instructions on how to do this are in this Fundraiser Help section.)

2.How do I create a page to sell items for my fundraiser?
If you are upgrading to Fundraiser for the first time, you will be brought to the Fundraiser page where you can create a new fundraiser donation page. If you are already a Fundraiser and wish to create a fundraiser donation page, log into your account and mouse over your account name in the upper right corner of the page and select Account. Click on the Fundraising tab, then click the Add Fundraiser Shop button and fill out the form. Be sure to configure your PayPal account to accept donations by enabling Payment Data Transfer (instructions on how to do this are in this Fundraiser Help section.)

3.How do I upload info about an item I want to sell?
To upload information about an item you wish to sell for a particular fundraising cause, you must fist create a fundraising shop (instructions on how to do this are in question above in this Fundraiser Help section.) Once you you’re your fundraising shop set up, log into your account and click on your shop icon under the Fundraiser tab. All items that you are currently selling will appear. Click on the New Item button above all of the thumbnails. Enter the information about the new item in the form that appears. Click Save once you are finished. The item will appear in your store.

4.How do I edit information about an item that I have already posted?
Log into your account and click on the item that you wish to edit. Click on the Edit link that appears below the "Total funds raised." Click Save when you have finished editing the item's information.

5.How do I delete an item that I have already posted for sale?
Log into your account and click on the item that you wish to edit. Click on the Delete link that appears below the "Total funds raised."

6.Can I have more than one fundraiser at the same time?
Yes.

7. Is there a limit to how much I can fundraise?
eharvest does not have a limit to the amount a member can fundraise.

8. When can I start collecting donations?
You can start collecting donations once your fundraising site is published.

9. How do I delete or inactivate my fundraising page?
You can delete your fundraising page by going to the donation page info for that page and clicking the "Delete this Page" link. You can inactivate your fundraising page by going to the donation page info for that page and clicking the "Inactive" box.

10. How do I configure my PayPal account to work with eharvest if I am a Fundraiser?
As an eharvest Fundraiser, you must enable your PayPal account to accept donations by enabling Payment Data Transfer (PDT). Follow these steps to configure your account for PDT:
    a. Log in to your PayPal account.
    b. Click the Profile subtab.
    c. Click Website Payment Preferences in the Seller Preferences column.
    d. Under Auto Return for Website Payments, click the On radio button.
    e. For the Return URL, enter the URL on your site that will receive the transaction ID posted by PayPal after a customer payment.
    f. Under Payment Data Transfer, click the On radio button.
    g. Click Save.
    h. Click Website Payment Preferences in the Seller Preferences column.
    i. Scroll down to the Payment Data Transfer section of the page to view your PDT identity token.

11. Why does my email address show up at the top of my PayPal checkout page? How can I change this?
Customize your checkout page by logging into your PayPal account and making the changes there.


Seller Help


1. How do I create a page to sell items?
Once you have upgraded your account to Seller and filled in the forms for information about your shop, you do not have to do any more work to create a "shop page" for your items for sale. To edit information about your shop, log into your account, mouse over your account name in the upper right corner of the page and select Account. Click on the Seller Shop tab and click on the Basic, Address and/or Shop Policies tabs to edit that information.

2. How do I upload info about an item I want to sell?
Log into your account and click on the Sell on eharvest button on the upper right corner of the web page. All items that you are currently selling will appear. Click on the New Item button above all of the thumbnails. Enter the information about the new item in the form that appears. Click Save once you are finished. The item will appear in your store.

3. How do I edit information about an item that I have already posted?
Log into your account and click on the item that you wish to edit. Click on the Edit link that appears below the "Total charities donations amount." Click Save when you have finished editing the item's information.

4. How do I delete an item that I have already posted for sale?
Log into your account and click on the item that you wish to edit. Click on the Delete link that appears below the "Total charities donations amount."


Donor and Buyer Help


1. Do I need an account to make a donation or purchase something?
You do not need an eharvest account to donate to a cause or make a purchase. However, you will need a PayPal account to make the payment.

2. What do I do if I want to return an item I have purchased?
Contact the Seller or Fundraiser directly if you wish to return an item you have purchased. All transactions are handled by the Seller or Fundraiser; eharvest is the forum where Sellers and Buyers meet. Be aware that if you have made a donation at the time of your purchase, the donation amount is unrefundable should you decide to return the purchased item. Contact the Seller or Fundraiser should you wish to cancel a donation.

3. Can I make a donation anonymously?
Yes. Simply click the "Request anonymous" box when you donate.

4. Can donors cancel donations?
If you wish to cancel a donation, you will need to contact the fundraiser directly. eharvest does not receive or touch any donation dollars.

5. Can I make a donation via cash or check?
No cash or check donations can be made through eharvest. Check the fundraising cause's website or contact the fundraiser itself to see whether it permits direct donations through cash or check. Contact eharvest to request the fundraiser's contact information if you cannot find it.

6. What type of receipt do I receive for my donation?
Your donation receipts will be delivered to your PayPal account.

7. Are donations made on eharvest tax-deductible?
Whether a donation is tax-deductible or not is determined by the cause you are donating to. If it's not clear whether this donation is tax-deductible, please contact the fundraising group directly. If you're not sure how to get in touch with them, contact eharvest with your name and the name of the nonprofit you're donating to, and we'll provide you with contact information.

8. Are donations secure?
Yes, donations made to fundraising causes on eharvest are made through PayPal and are covered by their security policies (https://www.paypal.com/us/security).

9. What type of payment methods will I be able to use?
Donations can be made using PayPal. eharvest is working on implementing other donation methods for future releases. Payments to eharvest by fundraisers for things such as service fees can currently be made through PayPal.

10. What do you do if your donation was declined?
If you receive an email stating that your donation was declined, the email will have been from PayPal, and eharvest will not have any information about why your payment was declined. You will have to contact PayPal directly to clear up the issue.

FAQ


What is eharvest?
eharvest is a site that connects buyers and sellers to support each other in their charitable causes in a community focused on humanitarianism. The eharvest charity store lets you support charities when you buy and sell handmade crafts: purchase any item from eharvest and the seller will make a donation to up to four charities. The fundraising portion of eharvest lets users easily create web pages to sell items or request donations for their own causes, such as schools, churches and other smaller organizations.

Is eharvest a US company?
Yes, eharvest is a company incorporated in the United States.

What kind of accounts do you offer?
Buyer (basic) – when you register on eharvest, your account level is Buyer. You can shop, purchase items in the charity and fundraiser shops and make donations through PayPal.

Seller – you can upgrade your Buyer account to a Seller account (or add Seller to your Fundraiser account.) As a Seller, you have all of the rights of a Buyer as well as the ability to sell items in the charity shop. You can enter information about your shop and upload details about items that you sell. Click here for instructions on becoming a Seller on eharvest and setting up a web page to sell items.

Fundraiser – you can upgrade from a Buyer account to a Fundraiser (or add Fundraiser to your Seller account.) As a Fundraiser, you have all of the rights of a Buyer as well as the ability to create a web page for your fundraising cause. You can create multiple fundraising pages if you have multiple fundraising causes. As a Fundraiser, you сan either sell items or ask for donations to raise funds. Click here for instructions on becoming a Fundraiser on eharvest and setting up a web page to sell items for your cause.

How do I sign up for an eharvest account?
On the eharvest website, simply click on the Register link on the upper right corner of the page and fill in the form. Once you provide all of the information, agree to the Terms of use and click the “Registration” button, eharvest will send you an email to activate your eharvest account.

What is a Donation Page?
With eharvest's Donation Page, you can create an online page where family and friends can make monetary donations for your fundraiser. No matter what your fundraiser is, whether it's for a school event, your favorite charity, or a personal project, eharvest provides a simple online solution that will enable you to reach a wide audience and easily receive donations.

What is a Fundraiser Shop?
If you need to raise money and you already have goods on hand to sell for your fundraiser, eharvest's Fundraiser Shop is what you're looking for. The Fundraiser Shop is an online shop where you can sell goods such as books, vintage items, toys, etc. and all proceeds from the sale will go towards your fundraising goal. Unlike the Donation Page, where supporters only make monetary donations, with the Fundraiser Shop, supporters make their donations through their purchases.

What is a Charity Shop?
At eharvest, we give artists and crafters the opportunity to sell their handmade goods online, while enabling you to support your favorite charities and fundraisers. From each sale, you choose how much you want to donate and to which charities and/or fundraisers (up to four) you are pledging. You can even pledge to existing eharvest fundraisers. eharvest can help you to share your art and crafts with the world, while helping you make an impact on your community.

What fees does eharvest charge?
eharvest will not charge any fees to beta Fundraisers and Sellers. In the future, eharvest will charge each Fundraiser and Seller a monthly service fee of 5% of every donation and sale. However, PayPal Premier or Business accounts may be subject to fees from PayPal. Learn more by viewing PayPal’s fee information.

eharvest says that it does not charge Fundraisers or contributors any fees for using PayPal. Why am I being asked for a $0.01 charge?
The $0.01 fee helps eharvest verify your identity by charging you a minimal amount on your PayPal account. You will be charged this fee only the first time you create a new eharvest account, including a Buyer account, or if you change your PayPal account on your existing eharvest account.

Does it cost anything to donate?
No, it does not cost the donor anything to make a donation.